Returns And Delivery Policy

Delivery

Currently we only ship items to the UK (Inc. Channel Islands) and Europe.

UK : Standard Flat Rate Delivery Charge £2.49 (fee not dependent upon how many items purchased). Delivery for orders over £30 are FREE.

Rest Of Europe: Standard Flat Rate Delivery Charge £8.49 (fee not dependent upon how many items purchased). Delivery for orders over £50 are FREE.

ALL goods are sent via Royal Mail and require a signature upon delivery.

Customer is liable for any Customs/ Duty/ VAT costs incurred.

All orders are dispatched within 2-5 working days of payment confirmation being received.

For UK orders we estimate that your order should be with you within 7 days of payment.

For European orders we estimate that your order should be with you within 10 days of payment.

However due to circumstances beyond our control this may not always be possible. During busy periods such as Christmas, deliveries can take longer.

Please get in touch via email if you have any concerns  HQ@5WHYZ.com.

Returns Policy

Items that are faulty or damaged must be returned within 14 days of purchase.

Items that are unwanted for exchange must be returned within 14 days of purchase.

Please send us an email at HQ@5WHYZ.com regarding your return with the following information:

Order number/ Item/ Item Value/ Name/ Date of Purchase/ Reason for Return

We will then advise you on the best course of action, including where to send your return. We may also request images of the item.

Customers are liable for the cost incurred in returning an item to us.

We advise that you send returns tracked as a refund will only be issued once we have received and can verify the item.

 

FREE UK DELIVERY ON ORDERS OVER £20 Dismiss